Frequently Asked Questions
We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.
Scheduling & Visits
During your initial consultation, Coach Sosa will carefully review and discuss your medical history as well as perform any needed physical exams. If you are a good candidate for our services, Coach Sosa will discuss the necessary lab tests and schedule your follow-up appointments.
The initial consultation is US$397.
If you are NOT an in-state resident, your initial visit at SosaLifeCoach Community must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Patients have unlimited email access with our SosaLifeCoach Community provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the patient schedule a phone, telemedicine or in person visit instead of responding via email.
There is a 24-hour cancellation policy for all appointments with an SosaLifeCoach Community doctor, health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.
No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.
Billing & Insurance
- We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
- We are not available for same-day acute emergency appointments, please call 911 or your primary care doctor.
- We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.
- Most lab tests ordered by a SosaLifeCoach Community physician will be billed directly to your insurance by the lab.
- Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through SosaLifeCoach Community.
- The specific tests ordered will be personalized to you based on your initial evaluation with an SosaLifeCoach Community doctor and may include blood saliva urine or stool testing.
- We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
- You are under no obligation to purchase any specialty testing.
- Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your SosaLifeCoach Community physician.
- At home test kits: If a lab test kit is mailed to you by SosaLifeCoach Community, you will be charged the day the kit is mailed.
- If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however, including Bioreference, which is a lab often used by SosaLifeCoach Community Health because of their favorable pricing policies for clients.
Take The First Step On Your
Journey With Me
Perhaps you have questions you’d like to ask before you make a decision to become a patient. Our patient coordinator is standing by, happy to answer any questions you have to determine if SosaLifeCoach Community is right for you.